Atlassian AI Vendor Risk Profile
Enterprise collaboration software company behind Jira, Confluence, and Bitbucket. Offers Rovo, an AI assistant that searches across connected tools, generates content, and automates workflows using teamwork knowledge graphs.
Risk overview
Risk score: 29/100
Risk tier: Moderate
Safety rating: 72/100 (higher is better)
Lower risk scores indicate lower assessed risk.
Last verified: Apr 19, 2026 Aging
Risk dimensions
| Dimension | Risk score |
|---|---|
| Data Handling | 28/100 |
| IP Exposure | 31/100 |
| Jurisdiction | 8/100 |
| Security | 30/100 |
| Regulatory Compliance | 60/100 |
| Transparency | 35/100 |
| Business Stability | 10/100 |
| Dependency Chain | 26/100 |
| Agent Governance | Not assessed |
Analyst summary
Rating: Acceptable
Atlassian's Rovo AI and Atlassian Intelligence layer across Jira, Confluence, and the broader cloud product suite with clear no-training commitments and zero-retention agreements with upstream LLM providers. Compliance posture is strong (SOC 2, full ISO stack, HIPAA BAA), and Atlassian Government Cloud is progressing toward FedRAMP Moderate.
Bottom line: Strong addition to existing Atlassian footprints; solid compliance posture for most enterprise use.
Strengths
- No training on customer data; zero-retention contracts with LLM subprocessors
- SOC 2 Type II, ISO 27001/27017/27018/27701 certified
- HIPAA BAA available for Cloud Enterprise customers
- Rovo agents can act across Jira, Confluence, and integrated third-party tools
- Customer retains full ownership of Customer Data and AI-generated content
Concerns
- FedRAMP Moderate status is In Process, not yet fully authorized
- Rovo pricing is per-agent and can escalate quickly for large teams
- Dependency on OpenAI and third-party LLMs means Atlassian inherits their lawsuit exposure
Best for
- Enterprises already on Jira Cloud or Confluence Cloud adding AI inside existing tenants
- Software and product teams wanting agentic workflows across existing Atlassian artifacts
- Regulated industries needing HIPAA-eligible collaboration and ticketing AI
Avoid if
- You need FedRAMP Moderate or High authorization today (still In Process)
- You are migrating off Atlassian for licensing or pricing reasons
- You require AI features that work against non-Atlassian data repositories natively
Citations
- Data Handling — Hipaa Baa Available
Atlassian offers HIPAA Business Associate Agreements for Cloud Enterprise customers on eligible products.
- Data Handling — Third Party Data Sharing
Atlassian Intelligence uses OpenAI and other LLM providers as subprocessors with contractual no-training and zero data retention agreements.
- Data Handling — Trains On User Data
Atlassian Intelligence and Rovo do not use customer data to train any underlying large language models.
- Ip Profiles — User Owns Outputs
Customer retains all right, title, and interest in Customer Data, including content generated by Atlassian Intelligence features.
- Jurisdiction Profiles — Incorporation Country
Atlassian Corporation is a Delaware corporation with primary operations in Sydney, Australia and San Francisco (SEC Form 10-K).
- Security Compliance — Fedramp Authorized
Atlassian Government Cloud is in process for FedRAMP Moderate authorization, with an In Process listing on the FedRAMP marketplace.
- Security Compliance — Iso 27001
Atlassian holds ISO/IEC 27001, 27017, 27018, and 27701 certifications.
- Security Compliance — Soc2 Type2
Atlassian Cloud products maintain SOC 2 Type II attestation available through the Trust portal.