Zapier AI Vendor Risk Profile
No-code automation platform connecting 7,000+ apps with AI-powered features including natural language automation building, AI chatbots, and intelligent data transformation across workflows.
Risk overview
Risk score: 37/100
Risk tier: Moderate
Safety rating: 63/100 (higher is better)
Lower risk scores indicate lower assessed risk.
Last verified: Apr 19, 2026 Aging
Risk dimensions
| Dimension | Risk score |
|---|---|
| Data Handling | 28/100 |
| IP Exposure | 40/100 |
| Jurisdiction | 13/100 |
| Security | 36/100 |
| Regulatory Compliance | 60/100 |
| Transparency | 80/100 |
| Business Stability | 40/100 |
| Dependency Chain | 31/100 |
| Agent Governance | Not assessed |
Analyst summary
Rating: Acceptable
Zapier offers AI actions across its massive integration catalog, useful for automation workflows that need generative steps. Data handling is clean for Zapier itself (no training on customer data), but the downstream integrations mean data flows through many third-party services, making the overall risk posture highly dependent on which Zaps are built and what providers they touch.
Bottom line: Useful glue for SMB AI workflows; build governance around the downstream integrations, not Zapier itself.
Strengths
- No training on customer data passing through Zaps or AI actions
- SOC 2 Type II certified with GDPR DPA
- 7,000+ integrations mean AI steps can sit inside existing business workflows
- Customer retains ownership of all Content and AI-generated outputs
Concerns
- AI actions route through third-party LLM providers under those providers' terms
- No HIPAA BAA; not suitable for healthcare data
- Task-history retention on paid plans (up to 2 years) creates data-minimization concerns
- The sheer breadth of integrations makes governance hard to bound
Best for
- SMB and mid-market automation workflows wanting AI steps without custom code
- Marketing, ops, and sales teams automating routine tasks with generative steps
- Startups connecting SaaS tools with AI-enriched triggers and actions
Avoid if
- You handle PHI or other HIPAA-regulated data in your automations
- Your security team requires a vendor inventory that does not include third-party LLM providers
- You need deterministic, auditable workflow execution for regulated processes
Citations
- Data Handling — Data Retention Period
Zapier retains task history data for 30 days on free and Starter plans, and up to 2 years on Team and Company plans.
- Data Handling — Third Party Data Sharing
Zapier AI features use third-party LLM providers including OpenAI and Anthropic; data in AI actions is subject to those providers' data policies.
- Data Handling — Trains On User Data
Zapier does not use customer data passing through Zaps or AI features to train its own AI models.
- Ip Profiles — User Owns Outputs
You retain ownership of your Content and any Output generated through use of the Services, including Zapier AI features.
- Jurisdiction Profiles — Incorporation Country
Zapier, Inc. is a Delaware corporation operating as a fully-distributed company with US headquarters.
- Security Compliance — Gdpr Compliant
Zapier provides a GDPR-compliant Data Processing Addendum and operates as a data processor for customer data.
- Security Compliance — Hipaa Compliant
Zapier does not offer HIPAA Business Associate Agreements; HIPAA workloads are not supported.
- Security Compliance — Soc2 Type2
Zapier maintains SOC 2 Type II certification with reports available under NDA to Team and Company plan customers.