Zendesk — Changelog

Score movements, news, and incidents for Zendesk in chronological order. Score-change rows fire when the composite moves by ≥1 point between consecutive scoring runs.

• 2026-06-29T03:19:11.000Z news
  Streamlined Support Systems - Trend Hunter
  Sentiment: neutral
• 2026-06-25T19:21:12.000Z news
  Zendesk’s AI-Native Voice Push Pressures Contact Center Silos as Voice Volume Surges - The Futurum Group
  Sentiment: neutral
• 2026-06-25T12:11:00.000Z news
  Zendesk Expands AI Employee Services with beams Team Acquisition - Small Business Trends
  Sentiment: neutral
• 2026-06-25T11:39:32.000Z news
  Contact Centres are Racing to End Silos as Voice Volumes Climb - contact-centres.com
  Sentiment: neutral
• 2026-06-24T13:00:48.000Z news
  Zendesk’s Momentum Shows Contact Centers are Racing to End Silos as Voice Volumes Climb - Business Wire
  Sentiment: neutral
• 2026-06-24T13:00:00.000Z news
  Zendesk’s Momentum Shows Contact Centers are Racing to End Silos as Voice Volumes Climb - Yahoo Finance
  Sentiment: neutral
• 2026-06-22T19:03:07.000Z news
  Zendesk CEO: AI Speed Needs Quality, Customer Focus - StartupHub.ai
  Sentiment: neutral
• 2026-06-22T09:26:22.000Z news
  Zendesk Thinks AI Customer Service Has a Measurement Crisis - AIM Media House
  Sentiment: neutral
• 2026-06-16T08:00:27.000Z news
  Zendesk Brings In Amplitude’s Tifenn Dano Kwan as AI Bookings Climb - thekeyexecutives.com
  Sentiment: neutral
• 2026-06-16T07:00:00.000Z news
  Zendesk’s Beams Acquisition Signals a New Battlefront in Agentic AI for Employee Service - The Futurum Group
  Sentiment: neutral
• 2026-06-15T12:52:38.000Z news
  Why Knowing Where Not to Use AI Is the New Marketing Advantage, According to Zendesk - CX Today
  Sentiment: neutral
• 2026-06-15T07:00:00.000Z news
  AWS Partners Rethink Software for Agentic AI Era - Channel Insider
  Sentiment: neutral
• 2026-06-11T10:42:22.000Z news
  16 Best AI Tools for Business in 2026: Tested & Ranked - Memeburn
  Sentiment: neutral
• 2026-06-09T20:10:46.000Z news
  Zendesk expands AI agents across ChatGPT, Gemini, voice and messaging - MSN
  Sentiment: neutral
• 2026-06-09T10:13:19.000Z news
  Zendesk appoints Tifenn Dano Kwan as CMO - Campaign India
  Sentiment: neutral
• 2026-06-08T20:00:51.000Z news
  Freshservice vs. Zendesk for Employee Service: Which IT Help Desk Is Right for Your Company? - PCMag Middle East
  Sentiment: neutral
• 2026-06-07T08:06:08.000Z news
  Helptal Launches All-in-One AI Helpdesk Software - Ticketing, Live Chat, AI Chatbot, Knowledge Base & Appointment Booking in One Affordable Platform and Zendesk Alternative - Macau Business
  Sentiment: positive
• 2026-06-07T07:00:00.000Z news
  Helptal Launches All-in-One AI Helpdesk Software - Ticketing, Live Chat, AI Chatbot, Knowledge Base & Appointment Booking in One Affordable Platform and Zendesk Alternative - USA Today
  Sentiment: positive
• 2026-06-05T15:44:00.000Z news
  Zendesk appoints Tifenn Dano Kwan as CMO amid AI push - ContentGrip
  Sentiment: neutral
• 2026-06-05T14:28:32.000Z news
  Zendesk Bets on Embedded AI Support, Can Deep Microsoft 365 Integration Shift Enterprise Workflows? - The Futurum Group
  Sentiment: neutral